Company History
We are a Florida Corporation founded in August,
1990. Since then, our client roster has grown
to over 37,000 businesses utilizing our product.
Our clients include small businesses as well as
Fortune 500 companies. We support clients in all
50 states, Canada, and many Caribbean nations.
Studio Facilities
Our in-house production studio utilizes windows-based
digital workstations. We are capable of producing
programs on all media: analog tape, compact disc,
and digital files. All program masters are stored
securely and are always available if client replacements
are required. Our studio engineers are technically
proficient in all aspects of sound engineering
& broadcasting.
Copywriting
Our copywriting staff consists of in-house script
writers as well as several freelance writers available,
as required. All are trained and experienced in
writing for on-hold productions where a succinct
message must be presented in a brief few seconds.
We are constantly doing research in the industry
segments we serve to ensure that our clients'
product and service information is current and
consistent with their changing promotions and
media advertising.
Voice Professionals
Our staff of announcers includes talented male
& female professionals. If there are specific
voice requirements, i.e: accents, foreign languages,
etc., we have access to a large roster of freelance
announcers. A nominal additional charge may be
assessed for foreign language programs.
Music Licensing
The music backgrounds in our library are provided
to our clients with no music licensing fees
required. We have already paid the fees or,
in some cases, created the original music ourselves.
A licensing fee will apply if a client requests
a specific music selection which we do not own.
Quality Control Procedures
There are documented quality control procedures
in place at each step of production to ensure
that the final product is exactly to our clients'
specification. Scripts are read back or faxed
to the client for approval. Voice and music options
are played for client selection. Studio controls
are in place to ensure recording is within technical
parameters. Our shipping department follows a
multi-step checklist ensuring that all equipment,
paperwork and program media are included. Shipping
is via insured UPS or FED-X which provides us
package trace capability.
Installation Support
An integral step of the initial presentation of
our product to our prospects is determining the
capability of their phone system to support an
on-hold message program. When the product is shipped,
clear installation instructions and required cable
connections are included specific to the client's
phone system. Our technical support staff is an
800# call away to address any installation or
operation concerns. They have access to support
personnel for most telephone system manufacturers,
if required.
Warranty
All components of the program; media, playback
equipment, cables, etc: are warranted for a full
year. They will be replaced at no cost if they
fail for any reason within a year. Some hardware
options such as the digital playback equipment
are covered by 3 year manufacturer's warranty.
954-742-5520 